Terms of service

Effective August 28, 2026. Last updated August 28, 2026.

The agreement

These terms are between Souli Software Solutions, the company behind Sevana, which we call Sevana or we, and the organization that signs up for the service, which we call you or the operator. By creating an account or using Sevana you accept these terms. If you accept on behalf of a facility, you are stating that you have authority to bind it.

If you and Sevana sign a separate written agreement or order form that says something different, that document wins over these terms on the point it covers.

The service

Sevana is an operations and compliance platform for California residential care facilities for the elderly. It holds resident profiles, care plans, medication administration records, daily task and note history, staff credentials, documents, inspection readiness checks, and a consent-gated family portal.

Sevana is a record-keeping and workflow tool. It does not give medical, clinical, or legal advice, it does not practice medicine or nursing, and it does not decide whether your facility meets Title 22 or any other rule. A readiness check in the product is a prompt for a human to look, not a finding of compliance. You keep every clinical and licensing judgment.

The public demo at /demo runs in your browser against sample data. It is for evaluation. Do not put real resident information into it.

Accounts

Sign-up is by invitation. You give each person who works in Sevana their own account, you set their role, and you remove access when they leave. Accounts are for one person. Do not share credentials.

You are responsible for what happens under your accounts. Tell us at info@sevanacare.com as soon as you suspect an account has been used by someone who should not have it.

Acceptable use

Do not use Sevana to:

• store information about people your facility does not serve, or information you have no right to hold
• break any law, including California licensing and privacy law
• probe, scan, or attack the service, or try to reach data that belongs to another facility
• copy, resell, or build a competing product from the service, or scrape it by automated means
• upload malware, or content that infringes someone else’s rights

Good-faith security research is welcome and is governed by our security policy, not by this section.

Your data and your responsibilities

Facility data means everything you or your staff put into Sevana, including resident records. You own it. We hold it for you and use it only to run the service for you, to support you, and to keep the system secure and working. We do not sell it and we do not use resident records to train models.

Resident records are health information and, in most cases, your facility is the party the law holds responsible for them. You decide what goes into Sevana, you obtain the consents and authorizations residents and their representatives must give, you keep records for as long as California law requires, and you answer requests residents or families make about their own information. The family portal turns every data category off by default and shares only what a resident or legal representative has turned on. Setting those toggles correctly is your call, not ours.

Enter accurate information. Sevana repeats what you record. It cannot correct a dose, a note, or a credential expiry that was entered wrong.

Our privacy policy describes how we handle information. Where we act as your business associate, the separate business associate agreement governs protected health information.

Fees and billing

Sevana is priced per facility per month, sized to your bed count. We quote the price before you start and it does not change during your term. Our payment processor handles card details; we never store them. Fees are billed in advance, are due on the invoice date, and are not refundable except where the law says otherwise.

Fees do not include taxes. If a payment fails, we will tell you and give you a chance to fix it before we suspend the account. We may change prices for a renewal term with at least 30 days written notice.

The subscription term, renewal, and notice period for non-renewal are set in your order form.

Suspension and termination

You may close your account at any time by writing to info@sevanacare.com. We may suspend an account, or part of it, if it is not paid, if it breaks the acceptable use section, or if leaving it running puts resident data or the service at risk. We suspend no wider than the problem needs and we restore access when the cause is resolved.

Either side may end the agreement for a material breach that is not fixed within 30 days of written notice. After termination you can export your facility data for the window set in your contract, and after that we delete or de-identify it. Sections on fees already owed, facility data ownership, warranties, liability, and governing law survive termination.

Availability and changes to the service

We work to keep Sevana available, and we schedule maintenance to avoid medication passes and shift changes where we can. Any uptime commitment is set in your contract. We add and improve features over time. If we remove or materially reduce a feature you rely on, we give you notice first.

Warranties

We provide Sevana with reasonable skill and care. Beyond that, the service is provided as is. To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error free, or that it will make your facility compliant with any regulation.

Limitation of liability

Neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if the possibility was known. Our total liability under this agreement, for all claims combined, is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

These limits do not apply to fraud, willful misconduct, or anything the law does not permit us to limit. They also do not shift your responsibility for care decisions or for your licensing obligations onto us.

Indemnity

You will defend and cover us against third-party claims that arise from facility data you put into Sevana, from your use of the service in breach of these terms, or from your care and licensing decisions. We will defend and cover you against third-party claims that Sevana itself infringes their intellectual property. The side asking for cover must give prompt notice and let the other side control the defense.

Governing law and disputes

This agreement is governed by the law of the State of California, without regard to conflict-of-law rules. Before filing anything, write to us and give us 30 days to work it out.

Changes to these terms

We may update these terms. If a change matters to you, we tell account holders by email at least 30 days before it takes effect, and we update the effective date at the top. Using Sevana after a change takes effect means you accept it.

Contact us

Questions about these terms and security reports: info@sevanacare.com.